Business Communication Skills

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Training Outcomes

Minimise Errors due to communication • Speak clearly
• Speak to be heard and understood
• Learn to sound more professional • Speak consistent with the company brand value • Leverage tonality
• S.L.A.P formula and implementation

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Skills developed

Persuasion, Tonality, Body Language, Communication clarity, Confidence, Listening skills, error prevention practices and performance feedback techniques all form part and parcel of this training course.

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Training format

4 x 4 hour group sessions + 4 x individual coaching sessions for each attendee

HIGHLIGHTS:
  • Effective Communication for every environment
  • Business Networking with Influence
  • Persuasive Communication for Managers and Supervisors
  • Communication Techniques for your relationships at work
  • Handling difficult customers and using communication to deliver a better customer experience
  • Emotional Intelligence as a too to build quality relationships
  • Techniques for improving your listening skills to achieve better results at work
  • Assertiveness, presentation and public speaking skills
  • Verbal and nonverbal communication using body language and tonality
  • Clarity and purposeful communication to help avoid misunderstandings
Business Man Shouting - Communication
Speaking like a star

Do you read people well?
Do you understand what motivates others?
Do you handle difficult people and tough situations with grace and ease?
Great communicators do!
They can quickly assess an audience, analyze a situation, frame a discussion, and present information effectively.
Like it or not, effective communication skills are essential for success. Do you want to improve your skills and ability to connect with others?
Our Business Communication workshops address a variety of audiences and situations.
Effective teams usually produce first-rate results. High-performing teams exhibit accountability, purpose, cohesiveness, and collaboration. We will learn to value the different behavioural styles and how to listen better and ask better questions, choose words carefully for better communication, and deal with challenging situations.

Do you read people well?
Do you understand what motivates others?
Do you handle difficult people and tough situations with grace and ease?
Great communicators do!
They can quickly assess an audience, analyze a situation, frame a discussion, and present information effectively.
Like it or not, effective communication skills are essential for success. Do you want to improve your skills and ability to connect with others?
Our Business Communication workshops address a variety of audiences and situations.
Effective teams usually produce first-rate results. High-performing teams exhibit accountability, purpose, cohesiveness, and collaboration. We will learn to value the different behavioural styles and how to listen better and ask better questions, choose words carefully for better communication, and deal with challenging situations.

Speaking like a star
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Communicating with authenticity, passion, confidence and power:

You will learn how to combine the 4 components of effective communication depending on the recipient and the situation. This module is a great resource for persuasive situations especially for individuals heavily involved in sales and negotiations. We show in great detail that it’s not just what you say, but how you say it. We also explain how to read the communication styles of others and how to adapt your style to best suit the person and situation.

Technical Professionals

The Professional’s guide to Communication Skills:

Great communication skills are an absolute necessity for professionals. Learn how to connect better with clients, colleagues and suppliers. Whether you are networking, negotiating a deal or dealing with a demanding client, you need to become more identifying your communication style and theirs and communicate your message with clarity, empathy and confidence. Building a better business is contingent on forging long lasting relationships and deep human connections. It is impossible to do so without the fundamentals of great communication skills.

Trust

Becoming THE Trusted Authority:

Building your credibility as an individual can have a massive impact on your personal brand and greatly facilitate the process of converting prospects into clients. We cover the aspects involved in building your status as a trusted authority on your subject matter, not only in your personal communication style but also for your business as a whole.

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Effective Communication for Working with Others:

Fundamentals of interpersonal communication. A clear understanding of what good communication skills look like and how to improve abilities.

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Authenticity in Communication:

Authenticity is not just about being truthful and trustworthy. It is about being able to show empathy and compassion. Whether you are managing, negotiating, selling or are a customer service professional, displaying empathetic listening and communication skills are a must to develop deeper relationships and in doing so achieving better results in your dealings.

We have decades of experience training and coaching others on listening skills, messaging, reading people styles, building teams, and other essential skills.

Workshops are not lecture based. Rather, our training courses are interactive, participant-focused, and designed to help those attending identify tactics they can put to use immediately when back on the job.

We can tailor a program to provide your group with tactics to enhance their skills and improve their workplace communication.

Interpersonal skills have long been recognized as essential to professional success, and many
careers have stalled, faltered, or fallen apart thanks to a lack of communication skills. This interpersonal communication training course is designed for those who want to hone their people skills and improve their ability to work with others.

The outcomes of this workshop are priceless. Imagine, no more ”miss-communication”, no more he-said she-said’s. Imagine being taken seriously every time you spoke. Imagine having to do things once and once only.

Workshops are not lecture-based. Participants can expect to learn and practice using role-plays, group and individual feedback.

Since changing one’s communication habits is inherently difficult for many people, we strongly recommend you take advantage of our follow-up individual coaching for all course attendees to ensure the learnt behaviours are repetitively re-enforced until the new habits are formed.

Find out more about the communication strategies by downloading our resource book

‘Communication: It’s not about the words’ now by
clicking here

Communication its not about words ebook

Communication ebook

Business Communication Skills

If you would like to talk to us about helping you improve your team’s results by communicating more clearly and confidently, send us a message now:

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