Training Your Team

We run specialised training workshops that are designed to enhance the skills of your staff and leadership team. Live training is usually offered in combination with some or all of our e-Learning courses.

Examples of team training workshops include

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Advanced Sales and Negotiation Cover
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Staff Supervision, recruitment and management Cover
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Group training may be carried out at our premises or yours.

To find out more about how training results can be measured and how you can assess the value of team training to your organisation, 

click here

Measuring Results from training

to download our resource ebook on this topic.
Measuring Results From Training ebook

If you would like to talk to us about how we can help you up-skill your team and skyrocket your organisation’s performance, let’s talk!




Business Communication Skills

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Training Outcomes

Minimise Errors due to communication • Speak clearly
• Speak to be heard and understood
• Learn to sound more professional • Speak consistent with the company brand value • Leverage tonality
• S.L.A.P formula and implementation

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Skills developed

Persuasion, Tonality, Body Language, Communication clarity, Confidence, Listening skills, error prevention practices and performance feedback techniques all form part and parcel of this training course.

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Training format

4 x 4 hour group sessions + 4 x individual coaching sessions for each attendee

HIGHLIGHTS:

  • The People Principle: Effective Communication for Everyone
  • Power Networking: Communication Skills for Technical Professionals
  • Communicating with Influence: Message Management Skills for Managers and Supervisors
  • The Face of the Office: Communication Skills for Administrative Assistants
  • Managing Up: Tactics for Working Well for Others
  • How to Work Better with Almost Anyone: Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires, and Other Difficult People
  • Emphasizing Empathy: Communicating with Passion, Compassion, and Concern. Using Emotional Intelligence to build relationships
  • Listening Loud and Clear: How to Use Your Mind, Heart, and Ears for Better Business Results
  • The Confidence Advantage: Self Esteem and Assertiveness Skills in the Workplace
  • Body language, verbal and nonverbal cues
  • Total Teambuilding: Tactics for Working Better Together
  • Strategies for dealing with miscommunication and misunderstanding
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Speaking Like a STAR

Do you read people well?
Do you understand what motivates others?
Do you handle difficult people and tough situations with grace and ease?
Great communicators do!
They can quickly assess an audience, analyze a situation, frame a discussion, and present information effectively.
Like it or not, effective communication skills are essential for success. Do you want to improve your skills and ability to connect with others?
Our Business Communication workshops address a variety of audiences and situations.
Effective teams usually produce first-rate results. High-performing teams exhibit accountability, purpose, cohesiveness, and collaboration. We will learn to value the different behavioural styles and how to listen better and ask better questions, choose words carefully for better communication, and deal with challenging situations.

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Communicating with Tact, Diplomacy, Poise, and Finesse:

What to Say and How to Say It: academic theory along with practical tools participants can use immediately following the program. By the end of the course, participants will understand how to capitalise on their communication strengths, adjust to accommodate their weaknesses, effectively use office communication tools, and better handle difficult people and challenging situations.

Technical Professionals

Communication Skills for Technical Professionals:

learn the secrets of those who make people skills seem easy, how to build personal credibility, how to deliver positive and negative feedback, how to improve listening skills, how to make small talk and rephrase for better relationships, how to deal with difficult people and handle negative situations, and more.

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Becoming THE Trusted Advisor:

Using trust as a differentiator, even a competitive advantage and use trust to build relationships with clients, customers, and co-workers. Tactics for building credibility with clients.

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Effective Communication for Working with Others:

Fundamentals of interpersonal communication. A clear understanding of what good communication skills look like and how to improve abilities.

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Communicating with Passion, Compassion, Concern and Empathy:

Some people understand empathy, and some people don’t. The ability to put oneself in another’s shoes is a valuable skill. Having empathy means being capable of understanding someone else’s point of view, even when you’re not experiencing the situation. Leaders, service people, negotiators, and technical professionals are a few of the groups for whom empathy skills can positively influence outcomes. Mastering empathy addresses the fundamental skills empathetic people have and suggests ways to incorporate empathy and empathetic listening in the workplace.

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We have decades of experience training and coaching others on listening skills, messaging, reading people styles, building teams, and other essential skills.

Workshops are not lecture based. Rather, our training courses are interactive, participant-focused, and designed to help those attending identify tactics they can put to use immediately when back on the job.

We can tailor a program to provide your group with tactics to enhance their skills and improve their workplace communication.

Interpersonal skills have long been recognized as essential to professional success, and many
careers have stalled, faltered, or fallen apart thanks to a lack of communication skills. This interpersonal communication training course is designed for those who want to hone their people skills and improve their ability to work with others.

The outcomes of this workshop are priceless. Imagine, no more ”miss-communication”, no more he-said she-said’s. Imagine being taken seriously every time you spoke. Imagine having to do things once and once only.

Workshops are not lecture-based. Participants can expect to learn and practice using role-plays, group and individual feedback.

Since changing one’s communication habits is inherently difficult for many people, we strongly recommend you take advantage of our follow-up individual coaching for all course attendees to ensure the learnt behaviours are repetitively re-enforced until the new habits are formed.

Case Study:

Gunasekar Doraiswamy

Gunasekar Doraiswamy,
Technical Director, Intergy

Intergy logo

“Despite the fact that our team was highly capable on a technical level in terms of software programming and project management, we had a number of difficulties in internal communications and with our clients. There were cases of unhappy clients believing their requirements have not been met and others where scope creep ended up costing us a fortune due to lack of clarity in communication at the time of project spec. There were also cases where our team members were not being assertive and firm enough when the circumstances necessitated it.

We estimate that if we those communication issues did not exist, our net profit for last year would have easily been double.

As we were going through the training on professional and confident communication with Rick, we started seeing clear differences in our team members’ assertiveness and significantly better communication exchanges with our clients.

I must say I am very impressed with the improvements and can see an immediate difference in our results. I’m looking forward to a much more profitable year ahead!”

Find out more about the communication strategies by downloading our resource book

‘Communication: It’s not about the words’ now by
clicking here

Communication its not about words ebook

Communication ebook

If you would like to talk to us about helping you improve your team’s results by communicating more clearly and confidently, send us a message now:

Business Communication Skills




Relationship Selling Skills

Assessment

Training Outcomes

Improve your conversion rate • Build rapport with customers faster • Identify which sales skills may be missing • Master needs assessment to find solutions faster • Benefits vs Features selling skills

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Skills developed

Rapport and understanding buyer psychology, Needs Assessment, Handling Objections, Upselling, Cross-selling & maximising value, Prospecting, Networking, After the sale follow up, understanding body language.

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Training format

6 x 4 hour group sessions

HIGHLIGHTS:

The old ways of selling are just that, “old school”. The New Rules of Business don’t only apply online. Prospects are more informed than ever, but still, people buy from people. We’ll learn the best ways to make the sale without being salesy, pushy or typical. Imagine, if you could double your sales by making small tweaks to your sales process, what impact that would have on your overall business performance.

Learn the essentials of the sales process:

  • PHASE 1: Preparing for the Sale: Know your competitors, planning, formulating and scripting the sales message
  • PHASE 2: Making the Sale: Prospecting, the Initial contact – the secrets to building rapport, needs Assessment – asking the right questions, using Benefits rather than Features, add-ons – how to double your margin with tweaks to your technique
  • PHASE 3: Handling Objections: Using the power of persuasion to get the sales message across, discover and pre-empt the different types of Objections, how to Increase value, not decrease price
  • PHASE 4: Closing the Sale: Identifying Buying Signs, how to close without being too pushy
  • PHASE 5: After the Sale: The one simple after-sale technique that has broken the Guinness world record – literally, how to at least triple the average customer’s return rate, handling customer complaints – turning challenges into opportunities

Workshops are not lecture-based. Participants can expect to learn and practice using role-plays, group and individual feedback.

Two Business Man

Find out more about the Relationship Selling Skills by downloading our resource book

‘10 Sales Secrets to Skyrocket your conversions’ now by
clicking here

10 Sales Secrets to Skyrocket your conversions ebook

10 Sales Secrets to Skyrocket your conversions ebook mockup

If you would like to talk to us about helping you improve your team’s results by improving their sales skills, send us a message now:

Relationship Selling Skills




Advanced Sales and Negotiation

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Training Outcomes

Maximise sales conversion rates • Improved customer loyalty • Unforgettable sales experience • Enhance the results of your negotiations • S.L.A.P formula and implementation • leave a memorable impression and stand out in your client’s minds

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Skills developed

Using communication styles and psychometric profiling to accelerate and strengthen relationship-building, Communicate with confidence, Identify and use tonality and body language to achieve your objectives, Negotiation power

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Training format

6 x 4 hour group sessions + 4 x individual coaching sessions for each attendee

HIGHLIGHTS:

  • Using DISC profiling to improve results with client conversion, staff selection and management
  • ‘Power’ in Negotiation and Influence
  • The art of consultative and relationship selling
  • Identify why negotiations become derailed and how to avoid the traps
  • Effective techniques for speaking confidently in front of groups
  • Tonality, vocal variety and body language
  • The 4 Characteristics of a successful persuader and how to embrace them with ease regardless of your personality: Savvy, Leader, Authentic and Passionate
  • How you can use body language and auditory clues to build rapport and mesmerise your listeners
  • Crucial conversations – tools to talking when the stakes are high
  • Public speaking
  • Confidence building strategies
  • How to handle difficult customers
  • Providing extraordinary customer experience
Business Man Hand Shakes

Would you like to know more about the hidden Body Language secrets of clients and negotiation counterparts?

Download our resource book now by
Clicking here

The Hidden messages of Body Language ebook

The hidden messages of Body Language ebook mockup

If you would like to talk to us about helping you improve your sales team’s results using advanced sales and negotiation skills, send us a message now:

Advanced Sales and Negotiation




Customer Experience

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Training Outcomes

Greater customer loyalty • understanding customer expectations • delivering customer experience instead of just customer service

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Skills developed

Good telephone etiquette, communication clarity, customer-centric focus, conflict resolution

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Training format

2 x 4 hour group sessions

HIGHLIGHTS:

  • Aim for customer experience not just customer service
  • Managing expectations
  • Handling difficult Customers

Customers are the lifeblood of any business. Customer service as it used to be is no longer the norm. There are many barriers to selling your goods and services.

Customers have access to many more options, are more skeptical than ever and the convenience of web sales will continue to compete with face to face.

  • What is a great customer experience? Why ’experience’ not ‘service’?
  • Creating terrific first impressions: Phone, Face to face, Web and Written
  • Cementing great lasting impressions, consistency and quality.
  • Exceeding expectations
  • Difficult customers, tools for dealing with conflict and turning them into a compliment
  • Take a customer centric view of your business
  • Understand the relationship between customer expectation and your business
  • Identify all the channels by which your customers experience your business

Workshops are not lecture-based. Participants can expect to learn and practice using role-plays, group and individual feedback.

Business Owner Woman Smiling

Would you like to know more about the handling difficult customers?

Download our resource book now by
clicking here

How to Deal with a difficualt customer ebook

 

How to deal with a difficult customer ebook

If you would like to talk to us about helping you improve your team’s customer experience, send us a message now:

Customer Experience




Staff Supervision

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Training Outcomes

Smooth transition from colleague to supervisor • Improved results from team members • Improved prioritization and time management

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Skills developed

Performance feedback, Staff coaching, Goal setting, Staff counseling & motivation, Conflict resolution

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Training format

2 x 4 hour group sessions

HIGHLIGHTS:

We have developed targeted programs for those new to supervising others. These classes can be delivered as described here or tailored to address issues specific to your group.

Can you get your work done without appearing frazzled, fizzled, and overwhelmed? Skilled supervisors can do all of these things. Learn how to supervise staff get best results without alienating your team.

  • Bridging the gap from buddy to boss
  • Goal setting
  • Giving performance feedback and coaching
  • Handling conflict and undesirable employee behaviour
  • Time management & priorities
  • Resilience and emotional intelligence
  • Counselling and leadership basics
  • MBWA
  • The ‘Golden Trifecta’
  • The tricks to Minimisation of ‘Communication Overhead’
  • How to avoid “Clanning”

Learn how to handle the transition from team mate to supervisor. Master the best practice techniques for giving performance feedback to staff and how a ‘tough love’ culture can be built in your workplace.

Workshops are not lecture-based. Participants can expect to learn and practice using role-plays, group and individual feedback.

Woman on Duty

Would you like to know more about giving effective performance feedback?

Download our resource book Delivering Constructive Criticism now by
clicking here

Delivering Constructiive Criticism ebook

Delivering Constructive Critism ebook

If you would like to talk to us about helping you improve your team supervision skills, send us a message now:

Staff Supervision




Staff Management

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Training Outcomes

Recruit the right staff • More effective performance feedback • Written performance reviews • Encourage results through staff buy-in • Handling conflict and teams of different ages • Improve task delegation

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Skills developed

Defining boundaries, Effective delegation, Setting goals, Coaching, Counseling, Thinking critically and creatively, Managing time, Building a team, Hiring and planning for the future, Building a great company culture

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Training format

4 x 4 hour group sessions

HIGHLIGHTS:

How can you create a culture of excellence and engage your team members in a rewarding environment for both of you? Do you have a vision that others buy into? Are you able to help others define and achieve their professional goals?

  • Understanding others: communication styles and profiling
  • Building personal credibility
  • Advanced goal setting and planning
  • Advanced performance feedback and reviews
  • Setting up staff training programs
  • Developing effective relationships
  • Key leadership competences
  • Building effective teams
  • Recruiting and selecting, employment and contractor agreements
  • Dealing with low performance results
  • Managing remote/outsourced staff and contractors
  • How to motivate team members to increase morale and productivity
  • Interviewing & Recruiting 
staff
  • Rewards & Incentives that will make your team want to get out of bed, race to work and perform
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  • How to develop and repair company culture
  • Discover the most effective Interviewing tools to reduce staff mismatch
  • Successful staff on-boarding
  • Effective Performance management
  • Developing teams through coaching and training
  • Aligning your team’s priorities with yours
  • Profit sharing and incentive-based staff engagement methods
  • Handling alcohol and drugs in the workplace
  • Handling staff theft and misappropriation
  • Introducing lasting organisational change

Workshops are not lecture-based. Participants can expect to learn and practice using role-plays, group and individual feedback.

Would you like to know more about the handling difficult customers?

Download our resource book ‘Employee Motivation’ now by
clicking here

Employee Motivation ebook

Employee Motivation ebook

If you would like to talk to us about helping you skyrocket your team’s results by improving their management skills, send us a message now:

Staff Management




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